Q. How does the process work? A. The process is simple, once you have chosen your design of fingerprint or footprint jewellery and placed your order, the correct impression or print kit and detailed instructions will then be posted out to you within 2 working days. You can then take your prints in your own time at home and then once completed simply return the impressions/prints.
Q. I already have prints, can I use these? A. Of course, if you already have existing prints that can be photographed, photocopied or scanned and then emailed to us then these can be used if you prefer. Please just let us know that you already have your own prints and intend to email them to us.
Q. How do I use my Fingerprint Kit? A. Follow this link to find full instructions.
Q. How do I use my Hand or Footprint Kit? A. Follow this link to find full instructions.
Q. How do I take my pet's pawprint? A. Follow this link to find full instructions.
Q.How long does it take to get my finished product? A. As all of our fingerprint jewellery pieces are individually handmade to order it can take a little time for your order to be completed. Once we have recieved your prints back here then it typically takes around 14 days for your items to be handcrafted and delivered, however, sometimes it can be quicker. At busy times such as Christmas, Mother's Day and Father's Day please allow up to 21 days for delivery. Your patience is very much appreciated while we lovingly handcraft each piece to a high standard.
Q. Do you do bespoke or special commission pieces? A. Yes we do. All items are bespoke as each piece is individual to you, however, if you are looking for something extra special or unique that you do not already see in our online store then please email us atRachael@SandDollarSilver.com
Q. Elephant in the room! How do I know these are my prints?
A. Well we have been asked this a few times and want to set the record straight and hopefully put your mind at ease. All prints that are taken by you are returned back in the labelled bag provided. Your prints and order are always together so there is no mix up; and names are on the prints and order forms. If your piece is a hand/foot or paw print then we also make a stamp which again is labelled, dated and filed so that if you require another piece at another time we have it safely filed to use.
If there is ever a print that comes back that we are not happy quality, then we always send a new kit to see if another better print can be obtained. We have made hundreds, if not thousands, of keepsakes over the last four years and our quality and professionalism is paramount. If you are concerned at all please contact us and we are more than happy to give you addtional testimonials. Our aim is to make you a wonderful one-of-a-kind keepsake.